Return Policy

1. Returns and Refunds

At Outage Master, your satisfaction is our priority. If you are not completely satisfied with your purchase, please read our Return Policy carefully to understand your options regarding returns, refunds, and exchanges.

2. Eligibility for Returns

2.1. Defective or Damaged Products: We accept returns for products that are defective or damaged upon receipt. Please inspect your order upon delivery and report any issues immediately.

2.2. Incorrect Items: If we shipped you the wrong item, please contact us promptly to arrange for a replacement or refund.

3. Returns Process

3.1. Contact Us: To initiate a return, please contact our customer support team at [Contact Information]. We will provide you with return instructions and a Return Merchandise Authorization (RMA) number, if applicable.

3.2. Return Authorization: In some cases, a return authorization may be required. Do not return items without obtaining proper authorization.

3.3. Return Condition: Returned products must be in their original condition, including all packaging materials, manuals, and accessories.

4. Refund or Replacement

4.1. Refund: If you are eligible for a refund, we will process it within [Specify Days], and the refunded amount will be credited to your original payment method.

4.2. Replacement: If you opt for a replacement, we will send you a new product of the same type and model, subject to availability.

5. Shipping Costs

5.1. Defective or Damaged Products: We will cover the cost of return shipping for defective or damaged products.

5.2. Incorrect Items: We will cover the cost of return shipping for items we shipped incorrectly.

6. Non-Returnable Items

Certain items are non-returnable, including:

Products that are not in their original condition.

Products that are damaged due to customer misuse.

Products returned without proper authorization.

7. Contact Information

If you have questions or need assistance with a return, please contact us at support@espentech.com.

8. Changes to the Return Policy

We may update our Return Policy from time to time. Any changes will be posted on the Website, and the revised policy will apply to all returns made after the date of the policy update.

Thank you for choosing Outage Master.